FAQ’s

If you have questions that can’t be answered in our resource section, please feel free to contact us directly.

We have answers….

NO!


Pawsitively Gourmet treats are best kept at room temperature.  Do not freeze nor refrigerate, it will cause the yogurt design to crack.

Keep out of direct sunlight. 

In the extreme hot or cold temperatures: we ask that you leave the shipping box for a minimum of 4 hours in a moderate temperature area of your store before unpacking.

Let the product settle to room temperature before opening the cases of cookies.

You can check out the full list of ingredients for our cookies and frosting, plus calorie info and Guaranteed Analysis, on each product page or download our Guaranteed Analysis PDF below..

Our frosting is a yogurt-based, dog-friendly coating that’s totally safe for pups and perfect for a treat! It’s made with sugar, palm kernel oil, soy lecithin, vanilla, dried whey, and food coloring. We use both natural and artificial food coloring, all of which are FDA-approved and meet the standards set by the Association of American Feed Control Officials (AAFCO) for pet food.

12 Months from date of arrival

Our products arrive to you with a minimum 12 month shelf life.  
(some restrictions apply- look at the label)

STORAGE: keep away from bagged dog food and seed products. Store in Regular HVAC temperature of your store.
 
When ordering cookies and you are not ready to put them out for sale yet… Keep them in the layering and case box.  Away from direct sunlight.  Place in a cool dry area. 

** ORDERING CHRISTMAS COOKIES BETWEEN JULY AND AUGUST IS THE BEST PRACTICE, BE READY FOR THE SEASON.  

Our lead time is currently 2 to 5 days for production, and approximately 5 additional days for shipping.  

A well stocked case will sell more cookies. Keep your bakery case stocked! Nobody wants to purchase the last doughnut at the bakery. 

It’s been proven Time and Time again; when the case is nice and full you sell more.  Check out how stores around the country set up their bakery cases by clicking here and  visiting our Facebook Page. 

Pricing: Most of our bulk bakery are sold in cases of 20 cookies, we offer what we call “line pricing” for bulk bakery cookies, taking the guess work out of set up.  When Using the keystone method of pricing as a rule of thumb, retail pricing around the country ranges from $2.99 – $3.99 for regular bakery.  

Having the cookies up front at the registers, in your “impulse profit center” creates a successful model.

Probably not! Pawsitively Gourmet cookies are made to withstand the heat. Be sure to keep them out of direct sun though.  We ship ALL YEAR round.

We ask that during the warmer months of the year, when you receive your shipping box, leave it sit for at least 4 hours in your air conditioned store, Don’t open: let the product settle before opening the cases of cookies (This goes for extreme cold weather also :-).

Pawsitively Gourmet treats are made with Real Sweet Potato.  We do not use flavoring. 

Every Pawsitively Gourmet treat is hand decorated. by skilled artisans in Englewood, CO.

Pawsitively Gourmet takes copy write and trademark laws very seriously. We can accommodate custom color requests as long as the do not infringe on any registrations.

We can accommodate many custom requests. Custom orders are addressed on a case-by-case basis. Email us with your questions.  Provide your inspiration pictures, like your logo, etc…

Email address: sales@pawsitivleygourmet.com

Pawsitively Gourmet cookies are packed to arrive at your store in the same condition they leave our bakery. In the unlikely event of breakage, We will be happy to issue credit towards your next order.

Please report any breakage within 48 hours of receiving the product by sending an email to sales@pawsitivelygourmet.com .  In the email please include “your order number”, “pictures of the damaged product”, and “the nature and quantity of the damages.”.

Once the above information is received and reviewed, we will add a credit on your account which you can apply to a future order.

Generally when it is one or two cookies stores tend to damage it out; use as marketing samples, or feed to the store pets.

All sales are final. Due to the perishable nature of our treats, we do not accept returns or issue refunds on any of our products. If there is an error on your order please let us know within 72 hours of receiving your order and we will make every effort to remedy the situation.

We’re here to help!

Use our live chat or fill out this form below.

Fun Facts

Why our Gourmet Treats Sell!!

Guaranteed Analysis

Only 5 Ingredients:

Pawsitively Gourmet Treats are baked
with only 5 ethically sourced ingredients:

Our line of cookies have 2 core ingredients

  • Real Sweet Potato
  • Whole Wheat Flour

Made with 100% Human-Grade ingredients and corn-free, our treats are beautifully hand-decorated with yogurt and carob. Dogs love the taste and crunch, and pet parents love the fun designs! Our treats are produced in the same bakehouse as our “human” bakery, Cakeheads.

Are Our Treats Grain-Free?

The short answer is no. Here’s why:

  1. Stone Ground Whole-Wheat Flour: It contains more nutrients and fiber than enriched flour and is milled for us in Denver. The stone-ground process keeps the germ and bran intact, preserving nutrients. (Learn More)
  2. Veterinarian Insights: “There are no health benefits of grain-free or exotic ingredient diets, except in rare cases of food allergy.” (Reference)
  3. Fun Treats, Not Meals: Our cookies are treats to enjoy, not replacements for a dog’s main diet. Treat responsibly.

Why Our Products Sell?

Our cookies are popular in the impulse-buy section of stores when the bakery case is kept full and attractive. Here’s why:

  • Premium Decoration: Our staff truly cares. Many of our team members have worked at Pawsitively Gourmet for more than 5 years. Our team loves what they do, and they do it very well. Our cookies are fresh baked every day by our hard working bakers and are hand-decorated to perfection by our team of cookie artisans. Every cookie is carefully packaged and shiped to arrive to you just the way it left our bakery.
  • Presentation Matters: A full bakery case sells more. No one wants to buy the last cookie! Please keep your bakery case full and make sure that you take advantage of all of the seasonal cookies that we offer.

Shipping & Ordering

We ship within 5 business days (10-14 days during October–January). Using FedEx exclusively, we pass on our discounted rates to our customers.

Additional Products

In addition to our everyday and seasonal lines of cookies, We offer Short Bread Minis, Gift Boxes, 2- Pack Doughnuts and more. Shortbread Minis are softer and perfect for smaller and older dogs that cannot chew a crunchier treat.

Average Retail Pricing

Our treats typically retail for $2.99 – $3.99 in the U.S.A., offering an affordable luxury for dog owners.

References

Note: Orders placed during October–January may take 10-14 business days to process before shipping